Job Description

Kelly Vacancies – Telecoms Support Engineer

Job Type: Permanant
Company: Kelly
Job Location: Centurion

About the Role

Kelly is partnering with a leading distributor and solutions provider at the forefront of the Broadcast, Telecoms, and Electronics industries. We are currently seeking a skilled Telecoms Support Engineer to join the Test & Measurement Division. In this role, you will provide critical pre- and post-sales technical support to both internal teams and our diverse customer base, ensuring high-level technical excellence and service delivery. This position is based in Centurion.

Key Responsibilities

Customer & Technical Support

• Provide expert technical support to customers utilizing Test & Measurement solutions.
• Build and maintain strong, professional relationships with partners and clients.
• Ensure customer satisfaction by providing responsive fault resolution and clear, proactive communication.

Pre-Sales Support

• Offer technical insight to the sales team throughout the pre-sales process.
• Help define customer requirements and contribute to the selection of optimal solutions.
• Support product demonstrations, proof-of-concepts, and evaluations of telecoms and Test & Measurement equipment.

Post-Sales Delivery & Services

• Assist with the installation, configuration, commissioning, and maintenance of systems, both on-site and remotely.
• Provide ongoing technical support to ensure the effective operation of deployed solutions.
• Deliver customer training and execute assigned tasks on billable consulting engagements within agreed timelines.
• Liaise with partners regarding repairs, calibration, firmware updates, and equipment replacements.

Project & Communication Support

• Contribute to the success of customer projects by delivering assigned technical tasks.
• Translate complex technical information for customers, partners, and internal stakeholders.
• Escalate technical risks and manage reporting requirements for support and project activities.

Continuous Improvement

• Develop and update SOPs, technical documentation, and internal knowledge bases.
• Maintain accurate records of time and activities within company systems.
• Participate in ongoing training and certification to stay current with evolving telecom technologies.

Requirements and Qualifications

• BEng, BTech, or National Diploma in Electronics (or equivalent industry experience).
• Solid technical understanding of telecoms environments, including RF, IP networks, timing, synchronization, and industry protocols.
• Previous experience with Test & Measurement equipment is highly advantageous.
• Proven ability to troubleshoot and resolve complex technical faults.
• Strong communication skills with a professional, customer-first mindset.
• Ability to manage multiple tasks effectively while adhering to structured processes.
• A team-oriented approach with a commitment to professional growth and development.

Desired Skills

• Cisco certifications (CCNA or CCNP).
• Knowledge of virtualization (VMware) and cloud platforms (Azure).
• Experience with Docker and containerization technologies.
• Understanding of general telecom and datacom architecture and principles.

APPLY NOW

19 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *