Job Description

Talent Evolution (Pty) Ltd Vacancies – Relationship Manager

Job Type: Full Time Job
Company: Talent Evolution (Pty) Ltd
Job Location: Johannesburg, Gauteng

Relationship Manager Job Opportunity at Talent Evolution (Pty) Ltd

Talent Evolution (Pty) Ltd is seeking a dedicated and proactive Relationship Manager to join our team in Johannesburg. In this role, you will be responsible for managing and growing a portfolio of employer clients, serving as their primary point of contact and dedicated internal advocate. We are looking for a professional who thrives on building long-term partnerships, driving product utilisation, and ensuring consistent service delivery.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a defined portfolio of employer clients.
• Foster strong relationships with key stakeholders, including HR, payroll, finance, and executive management.
• Develop a deep understanding of each client’s specific business needs, payroll cycles, and workforce priorities.
• Manage client escalations and service inquiries, ensuring internal resolutions are coordinated effectively.
• Coordinate the onboarding and handover process for new clients in partnership with our operations and implementation teams.

Client Engagement & Communication

• Maintain a structured engagement cadence across your entire portfolio.
• Schedule and facilitate regular client meetings, site visits, and account reviews.
• Manage proactive engagement plans, ensuring all upcoming reviews and priorities are tracked.
• Provide timely responses to client queries and keep partners informed regarding product updates or changes.

Reporting & Account Reviews

• Prepare and present high-quality monthly, quarterly, and annual performance reports.
• Analyse data regarding registration, transaction volumes, and support trends to provide clients with actionable insights.
• Conduct strategic business reviews and support the renewal process with comprehensive value reporting.

Growth & Commercial Management

• Achieve defined targets for upselling, cross-selling, and overall portfolio expansion.
• Drive employee engagement campaigns to boost registration and product utilisation rates.
• Negotiate contract renewals and identify new opportunities for growth within existing client subsidiaries.

CRM & Data Management

• Utilise our CRM as the central hub for account information, ensuring all meeting notes, risks, and milestones are accurately recorded.
• Monitor portfolio health through CRM dashboards to identify and mitigate engagement risks.
• Provide regular pipeline and performance reporting to internal management.

Internal Stakeholder Coordination

• Work closely with the Operations, Product, Technology, and Finance teams to resolve client issues and meet commitments.
• Channel client feedback into internal product development processes.
• Contribute to the continuous improvement of our client management best practices and documentation.

Role Requirements

• A relevant tertiary qualification or equivalent professional experience.
• 3–5 years of experience in relationship management, account management, or client success within a B2B environment.
• A proven track record in retaining clients and achieving commercial growth or upselling targets.
• Experience communicating with senior stakeholders, including HR Directors and Financial Managers.
• A valid driver’s licence and your own reliable transport, as regular travel to client sites is required.

Technical Skills

• Proficiency in CRM software for activity, pipeline, and dashboard management.
• Strong numerical and analytical skills, with the ability to interpret data and identify key trends.
• Advanced Microsoft Excel and PowerPoint skills for professional reporting and presentations.
• Excellent verbal and written communication skills with strong organisational abilities.

Advantageous Experience

• Background in fintech, payments, payroll, HR technology, or financial services.
• Knowledge of South African payroll processes and systems.
• Experience with earned wage access, financial wellness, or employee benefits.
• Experience working with large, distributed, or non-desk-based workforces.
• Proficiency in additional South African languages.

Personal Attributes

• You are a relationship-driven professional with strong interpersonal skills.
• You possess a commercial mindset focused on long-term client retention.
• You are proactive, accountable, and a natural problem solver.
• You are comfortable navigating difficult conversations with confidence.
• You are highly organised and capable of maintaining consistent engagement in a fast-paced environment.

Salary

• R45 000 – R50 000 per month.

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