Job Description

MASA Vacancies – Group Operations Manager

Job Type: Permanent

Company: Measured Ability
Job Location: Eastern Cape, Nelson Mandela Bay (Port Elizabeth / Uitenhage)

Group Operations Manager

Measured Ability is seeking a strategic and results-driven professional to join our team as a Group Operations Manager. Based in the Eastern Cape, covering Nelson Mandela Bay (Port Elizabeth and Uitenhage), you will be responsible for overseeing multi-property operations, ensuring the seamless delivery of high standards across all departments. This is a vital leadership role for a candidate who thrives on driving financial growth and operational excellence.

Key Responsibilities

• Operational Oversight: Manage daily operations across all departments, including Front Office, Housekeeping, and F&B, to ensure consistency and efficiency across the group.
• Financial Performance: Take ownership of budget development and cost control, utilizing P&L analysis to maximize profitability and drive fiscal performance.
• Quality Assurance: Uphold stringent brand standards, ensure full compliance with health and safety regulations, and implement industry best practices across all properties.
• Team Leadership: Mentor, lead, and evaluate the performance of General Managers and staff, fostering a culture of high engagement and professional growth.
• Guest Experience: Champion exceptional service delivery by monitoring guest feedback and personally resolving escalated concerns.
• Strategic Planning: Collaborate closely with head office to support corporate objectives and contribute to long-term company growth.
• F&B Management: Oversee and maintain superior Food & Beverage standards across all restaurants, bars, lounges, banqueting, and room service operations.
• Regulatory Compliance: Ensure the company maintains full compliance with food safety, labour legislation, liquor licensing, and all other relevant business regulations.

Requirements and Qualifications

• Experience: Between 3 to 7+ years of proven experience in senior operations or general management within the hospitality sector.
• Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Skills: Demonstrated financial acumen in budgeting and forecasting, proficiency in Property Management Systems (PMS), and deep operational knowledge of F&B.
• Competencies: Exceptional communication and problem-solving abilities, high attention to detail, and the resilience to work effectively under pressure.

Additional Requirements

• Ability to travel frequently between different business locations.
• Flexibility to work weekends when operational requirements demand.
• Comprehensive understanding of local labour legislation and health and safety standards.
• Advanced proficiency in the MS Office suite.

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