Permanent Restaurant Manager | MASA Vacancies
Job Description
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MASA Vacancies – Restaurant Manager
Job Type: Permanent
Company: Measured Ability
Job Location: Eastern Cape, Nelson Mandela Bay (Port Elizabeth / Uitenhage)
Restaurant Manager Opportunity in Nelson Mandela Bay
Measured Ability is currently seeking a dedicated and experienced Restaurant Manager to oversee the daily operations of our hotel restaurant in the Eastern Cape. Based in Port Elizabeth / Uitenhage, this role is centered on delivering exceptional guest service while driving operational efficiency and long-term profitability. You will lead the front-of-house team, ensure high standards of food and beverage service, and maintain strict control over costs to meet our company’s brand standards.
Key Responsibilities
As our Restaurant Manager, you will handle the day-to-day management of the restaurant, including:
- Providing excellent guest service and managing feedback or special requests.
- Supervising, training, and developing the restaurant team to ensure high-quality service.
- Coordinating closely with the kitchen team to ensure seamless menu execution.
- Monitoring inventory, placing orders, and maintaining strict stock controls.
- Managing reservations, table turnover, and seating plans.
- Driving sales growth through strategic upselling, promotions, and proactive guest engagement.
- Overseeing cash handling, billing, and daily reconciliations.
- Preparing detailed reports on operational performance, sales, and costs.
- Controlling labour expenses through efficient staff scheduling.
- Ensuring full compliance with health, safety, and hygiene regulations.
Minimum Requirements
- A Diploma or relevant qualification in Hospitality Management or Food & Beverage Management.
- Between 2 and 4 years of experience in a supervisory or management role, ideally within a hotel environment.
- Proficient working knowledge of POS systems and inventory/stock control software.
Skills and Competencies
- Proven leadership capabilities with a focus on team development.
- Strong financial acumen, including experience in cost control, budgeting, and performance reporting.
- Exceptional customer service skills with the ability to maintain composure in a fast-paced, high-pressure environment.
- Strong organizational skills with a keen eye for detail and quality standards.
- Excellent interpersonal and communication skills.
Additional Requirements
- A hands-on management style with a willingness to be actively involved on the restaurant floor.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Physical stamina to stand for extended periods.
- A high degree of reliability, integrity, and professionalism.
Financial Responsibility and Compliance
You will be held accountable for cash management and daily takings, alongside monitoring food and beverage cost percentages to minimize wastage. It is essential that you maintain strict adherence to all internal controls and corporate procedures.
Key Performance Areas
Success in this role is measured by:
- Achieving high levels of guest satisfaction and consistent service excellence.
- Driving revenue growth and overall restaurant profitability.
- Managing staff performance and continuous development.
- Effective cost control and meticulous stock management.
- Ensuring rigorous compliance with all health and safety regulations.
Working Conditions
This is a shift-based position requiring long and often irregular hours. You will be working in a high-pressure, guest-focused environment that demands a strong, active, and visible floor presence during all service periods.
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