Job Description

MASA Vacancies – Route Controller / Driver Debriefer

Job Type: Contractor

Company: Measured Ability
Job Location: Western Cape, George

Route Controller / Driver Debriefer – George, Western Cape

Measured Ability is seeking a highly organized and efficient professional to join our team in George as a Route Controller / Driver Debriefer. In this role, you will be responsible for coordinating daily transport operations, planning and monitoring delivery routes, and managing our driving staff. You will play a critical role in ensuring all transport activities are executed safely, compliantly, and in line with our service standards.

Route Planning and Control

• Plan and coordinate daily delivery schedules to maximize operational efficiency.
• Monitor vehicle movement throughout the day using GPS and fleet management systems.
• Provide real-time operational support and maintain constant communication with drivers regarding route progress, potential delays, or changing customer requirements.
• Proactively re-route vehicles when necessary to ensure all service levels are met.
• Investigate deviations from planned routes and handle operational escalations.
• Manage emergency situations, including breakdowns and accidents, while liaising with maintenance providers to reduce vehicle downtime.

Driver and Van Assistant Management

• Prepare and manage daily rosters for drivers and van assistants, adjusting for leave, shift changes, or staff shortages.
• Ensure all team members are correctly allocated based on license categories and operational needs.
• Verify that all drivers hold valid licenses and PDPs before dispatch.
• Monitor compliance with driving hours, rest periods, and internal company policies.
• Lead daily briefings to communicate operational updates and safety requirements.

Driver Debriefer Responsibilities

• Conduct thorough driver debriefings upon the completion of each route.
• Collect and verify all Proof of Delivery (POD) documentation against delivery manifests.
• Investigate and document any discrepancies, including shortages, damages, or customer queries.
• Capture debrief data accurately into the Transport Management System.
• Oversee the processing of returned stock and report any vehicle defects or traffic violations.

Administration and Compliance

• Maintain precise records for drivers, transport performance, and fuel usage.
• Prepare daily operational reports regarding delivery performance and vehicle utilization.
• Ensure all documentation is filed in accordance with company procedures.
• Promote a culture of safety and ensure full compliance with road traffic legislation and internal health and safety standards.
• Assist with investigations into transport incidents and customer complaints.

Minimum Requirements

• Grade 12 (Matric).
• Valid Code 10 driver’s license with a PDP.
• A minimum of 3 years of experience in a transport, logistics, or distribution environment.
• Proven experience in route planning, fleet control, and transport documentation management.
• Technical proficiency in Microsoft Office (Excel, Word, Outlook), Transport Management Systems (TMS), and GPS/Fleet tracking software.
• A Certificate or Diploma in Logistics, Supply Chain, or Transport Management will be highly advantageous.

Skills and Competencies

• Strong leadership and people management capabilities.
• Exceptional planning, analytical, and problem-solving skills.
• Excellent attention to detail with strong administrative and reconciliation abilities.
• Ability to remain calm and decisive under pressure in a fast-paced environment.
• Strong customer service orientation with high levels of integrity.

Working Conditions

• This is an office-based role within a transport and distribution environment.
• You must be available to work weekends, public holidays, and extended hours as required by operations.
• The role requires reliable personal transport to facilitate availability for after-hours operational support.

Key Performance Indicators

• On-time delivery performance and route compliance.
• Fleet utilization and fuel efficiency.
• Accuracy of POD reconciliation and driver debriefing completion.
• Reduction of delivery discrepancies and timely incident resolution.
• Maintenance of transport administration accuracy and overall customer service performance.

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