Job Description

MSP Staffing Vacancies – Patient Administration Manager

Job Type: Permanant
Company: MSP Staffing
Job Location: Johannesburg

Patient Administration Manager – Johannesburg

Behind every well-run hospital is an efficient and dedicated administrative team. MSP Staffing is currently seeking an experienced Patient Administration Manager to join a leading healthcare facility in the East Rand, Johannesburg. This role is pivotal in leading admissions, billing, and broader patient administration services, ensuring operational excellence, strict regulatory compliance, and an exceptional patient experience.

Key Responsibilities

• Provide leadership and management for the entire Patient Administration and Admissions Department.
• Oversee the end-to-end cycle of patient admissions, discharges, billing, and account administration.
• Maintain high standards of accuracy regarding ICD-10 coding, billing practices, and medical aid authorisation processes.
• Drive full compliance with hospital policies, current healthcare legislation, and all relevant regulatory requirements.
• Manage, coach, and develop the administrative team through effective performance management and targeted training initiatives.
• Monitor departmental KPIs, identify opportunities for operational improvement, and implement industry best practices.
• Act as a key liaison between medical schemes, private funders, and internal stakeholders to optimise service delivery.
• Ensure rigorous reporting, data integrity, and the effective management of all patient administration systems.

Minimum Requirements

• Minimum of a Diploma in Health Administration, Healthcare Management, Nursing Administration, Business Management, or a related field.
• A Bachelor’s degree in Health Administration, Healthcare Management, Public Health, or Business Administration is considered highly advantageous.
• Valid ICD-10 coding qualification (Intermediate or Advanced level) obtained from a recognised provider such as IntelliMed or an equivalent body.
• Proven knowledge of CPT and other clinical coding systems is advantageous.
• At least 5–7 years of professional experience in hospital patient administration.
• Direct experience working within a private hospital environment is essential.
• Demonstrable history of managing patient admissions and administration teams within a clinical setting.
• Strong practical experience dealing with medical schemes, private funders, and complex hospital billing processes.
• A sound, working understanding of ICD-10 coding, PMB regulations, private medical aid processes, and healthcare legislation.
• Previous exposure to case management functions, including authorisations, length-of-stay monitoring, and scheme negotiations, will be highly regarded.

Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within four days, please consider your application unsuccessful.

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